An EAP Advisor
Rachel Smith from the specialist EAP Consultants, Enlighten, tells us about her very busy "Day in the life of an EAP Advisor....."
I find that two days are never the same in the EAP world, which keeps me on my toes! Sometimes it can be challenging but very rewarding, and knowing that you are helping to implement an invaluable service to thousands of employees gives you a definite ‘feel good’ factor.
One of the first calls of the day is from a potential client who received her full market review the day previous, so she rang in with a long list of queries. Although the report is simple yet detailed, questions are often raised, Her main concern is ‘Who answers the phone when an employee calls in? ‘ I explain that suppliers have different services, some have counsellor’s answering, while others have service representatives. She likes a specific provider so I email her some leaflets and posters to show her peers.
My inbox contains a large list of usage reports of which I must send out to clients, several emails to answer, including a current client who has a special request for one of her employees, who I will call. I must clear this prior to noon as we are meeting a supplier for lunch.
We speak so often to the suppliers on telephone and email, that I always look forward to meeting them for lunch a couple of times during the year. Today we have a presentation, with updates on the services offered, and recently completed research. It’s really good to hear what’s going on in the industry from a suppliers point of view.
Once back in the office I call a new client to identify a date when they would like their EAP to start so that we can start the implementation process and order literature etc for them. They would like to start in a weeks time which can be done, so this is my priority for this afternoon. I have also just had a call from the prospect this morning who had the literature via email – she wants to go ahead!
