Clinical Team Leader, Telephone Counsellors
The Company
PPC Worldwide is a Global leader in EAP and Wellbeing Services. Owned by the United Health Group and operating in over 140 countries across the globe, PPC is recognised as a market leader and has an extensive portfolio of blue-chip and Fortune 500 clients.
The Role
PPC Worldwide is looking for a Clinical Team Leader to manage a team of telephone counsellors in their Oxford Head Office.
You will be primarily responsible for line management of the counselling team members including appraisals, staff development, absence management and rota management within the call centre environment. On a broader scale, you will ensure that all team members meet productivity goals, ensure incoming calls are routed correctly and efficiently, implement and manage all training within the team, manage the resolution of client complaints, conduct audits and ensure that client relationships are managed professionally and within the provision of service.
Essential Experience
In order to be considered for this role, you must have a University Accredited, Post Graduate Counselling Diploma or Masters Degree in Counselling and BACP Accreditation or UKCP Registration ( or be eligible for such accreditation of registration) coupled with experience managing a team preferably within a call centre or telephone counselling environment.
Experience working within the EAP or Health and Well being Sector would be an advantage and the ability to be adaptable to the changing needs of the business is essential.
Flexibility around working hours will be required for this role.
To apply please visit our careers website at careers.unitedhealthgroup.com and apply online alternatively email alex_piggott@uhc.com
We look forward to receiving your application
At UnitedHealth Group, we are committed to diversity and inclusion. It’s one of our five core values along with integrity, quality, innovation and social responsibility. These core values are embedded into our greater mission of helping people live healthier lives.
UnitedHealth Group strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, colour, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, status with respect to public assistance or any other characteristic protected by state, federal, or local law.
