EAP Consultant (Account Manager)
Company: Workplace Options
Company Overview: Workplace Options is a premier global provider of Employee Assistance Programmes, (EAP), Work-Life services and employee effectiveness services. We are committed to being at the forefront of the employee support service industry, bringing top-quality work-life services to organisations of all sizes that help employees meet the growing demands of today’s workplace. Our values are based around strengthening workplace effectiveness through employee engagement and support.
Position: EAP Consultant (Account Manager)
Location: Chiswick Park, Chiswick, London, W4
Role type:Full time
Position Summary:
The primary role of the EAP Consultant is to account manage a portfolio of clients; including business to business, intermediary and global clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent Workplace Options. The EAP Consultant is expected to retain existing business and generate additional revenue through up-sales and expansions of Workplace Options’ products and services. Based in London the role will involve travel within the UK and as and when required occasional overseas travel.
Position Responsibilities:
· Development and implementation of account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
· Developing strong pro-active client relationships, understanding customer business requirements and exceeding customer expectations.
· Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.
· Undertaking planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilisation reporting, trend analysis and consultation to maximise the value of our services for the client.
· Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
· Developing strong relationships within Workplace Options, both in the UK, USA and its global offices. Active participation in supporting Workplace Options’ business objectives, projects and initiatives.
Core Competencies:
· Strong understanding of core requirements for an account management role and the ability to implement these.
· Excellent communication, interpersonal and professional presentation skills, (both written & verbal). Frequent online and in-person presentations are required as part of the role.
· Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Basic project management skills and the ability to deal with change. Strong attention to detail.
· Flexibility; creative problem-solving with ability to think “outside the box” to assist the client.
· Proficient with computers, web technology applications and competent in working with Microsoft Office Suite products.
Experience and Qualifications:
Previous demonstrated experience is preferred in account management roles with business to business clients and or working with intermediary partnerships. Preferably you will also have experience, as an account manager, representing either professional or consultancy based services. Demonstrated experience selling products and services to an existing client base is also required.
Educated to Bachelor’s Degree level
To apply:
To apply for this role please send your CV and a covering letter by email to:
recruitment@workplaceoptions.com
