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Employee Assistance Advisor - Job ref: 124731

Company Information

Atos Healthcare, a division of Atos Origin, combines the Company’s expertise in consulting, technology and healthcare to improve the way care is delivered. Services range from lean service transformation, commissioning, hosting and software development, through to disability assessments, occupational health and front line primary care. Atos Healthcare has a team of more than 2500, of whom over 1900 are qualified medical professionals

Atos Healthcare is a leading provider of occupational health, employee assistance programmes, primary care and capability assessment services. We make a positive difference to the health and wellbeing of some of the UK's largest organisations, delivering services that benefit over two million people each year. Our occupational health, counselling and screening services, enable employers to pro-actively promote employee wellbeing, reducing sickness absence and ensuring maximum workforce productivity.

Job Description

Atos Origin leads the way in developing workplace health solutions and is a leading provider of medical and occupational health services in the UK. We have a UK network of healthcare professionals who provide advice, medical assessments, counselling, treatment and support to almost two million people each year. With over 50 years experience in providing employee assistance, Atos Origin is also one of the largest and most experienced Employee Assistance Programme providers in the market today.

Responsible for providing advice on a wide range of issues to customers over the phone, you’ll make a personalised assessment of each call. Referring customers on to appropriate professional help where necessary, you’ll also book appointments with front-line practitioners on behalf of customers. With a minimum of a diploma in counselling, you’ll have experience of telephone work either from a social work/welfare rights helpline or in a service orientated customer care environment.

An excellent communicator, you’ll be flexible, resilient and polite under pressure. An ability to help others in a professional manner is also essential.

In return, we offer comprehensive benefits including, where appropriate, a contributory pension scheme and a flexible benefits package.

Additional Information

Compensation and Benefits

In return we offer a competitive salary, contributory stakeholder pension scheme, generous holiday allowance, employee private medical cover, Life assurance, Personal Accident Insurance, Season Ticket Loan and a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Contact Info

If you wish to apply for this position, please send your details to Sidra.iqbal@atoshealthcare.com or ring 0207 830 4660.

Atos Origin does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

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Keywords : counselling, counselling helplines, absence management, work life balance, performance management.

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