UK EAPA publishes new Complaints & Disciplinary Procedure
The UK Employee Assistance Professionals Association has recently published a new Complaints & Disciplinary Procedure.
“This updated procedure clearly defines what a complaint is, something that will be particularly useful to confirm if an issue is a complaint that UK EAPA can help to address. The Association would always encourage anyone contemplating raising a complaint to seek to resolve matters informally wherever possible, but should this be the case, the defined process outlined here will be of benefit to all parties involved,” said Eugene Farrell, UK EAPA Executive Board Member who co-ordinated the update of this procedure.
Where an individual or organisation has any issue with a member of the UK EAPA, the Association always recommends that, in the first instance, both parties should attempt to resolve the issue between themselves before contacting UK EAPA. Initially UK EAPA will attempt to mediate a settlement between both parties before accepting a ‘formal’ complaint.
You can read the new procedure in full here.