Tech news: Life Expert launch shows how a fully integrated EAP service is a great offering for employees

Tech news: Life Expert launch shows how a fully integrated EAP service is a great offering for employees

A highly sophisticated system which integrates EAP and Work/Life services has just been launched in the US.  EAP provider, EAP Expert Inc, has partnered with Mary Brown to launch a new joined-up service called Life Expert.

Life Expert brings together a range of different EAP services in one integrated system which offers video, chat, texting, telephonic support and websites. It allows businesses to share a range of information easily with their staff, including company policies and real-time alerts.

Employees are also able to connect with the human resources department and colleagues through the company directory included in the service.

An article on the launch called it “the next evolution in Work/Life services and fulfilment”.

A previous blog penned for us by Vivup EAP director Tracey Paxton argued that integrated technological solutions were the best way for businesses to ensure their EAP was future-proofed.

UK EAPA chair Eugene Farrell says: “This is the way that EAP should be heading if we are to ensure that these vital services continue to be provided for employees in the future.

“Research shows that although EAP take-up amongst businesses may be high, there are still significant numbers of companies where employees are not engaging as fully with these free services as they might.

“This may well be in part because they are not aware of the free benefits to which they are entitled.

“Solutions such as Life Expert are a great way of ensuring awareness from top to bottom in an organisation that the EAP is available and here to help. By integrating with other useful services, such as inter-departmental communications, systems such as this really help to embed the EAP as part and parcel of the culture of a company. It makes employees feel that accessing their EAP is a normal part of office life – and that is really what we are all aiming for.”